Terms & Conditions

1. Establishment Identification

The present General Terms and Conditions of Sale apply to reservations made with:

La Buissonnière
Christian Jodogne
43 Rue Jehoge
4190 Ferrières – Belgium

BCE / VAT No.: BE0599.678.348

Reservations can be made:

  • online via the website,
  • or by phone.

2. Purpose

The present conditions govern the reservation, rental, and stay modalities for the rooms offered by La Buissonnière.

Any reservation implies full and unreserved acceptance of these General Terms and Conditions of Sale.

3. Reservation

The reservation becomes effective after:

  • validation of the request,
  • and receipt of the requested deposit.

The owner reserves the right to refuse any reservation in the event of non-compliance with these conditions or inappropriate behavior during a previous stay.

4. Rates

The displayed rates are expressed in euros and are inclusive of all taxes, except for tourist taxes and other supplements and extras payable upon departure.

The applicable prices are those in effect at the time of reservation.

5. Deposit and Payment

A deposit of 30% of the total amount of the stay is required to confirm the reservation.

Accepted payment methods are:

  • Visa
  • Mastercard
  • Bancontact
  • Bank transfer

The balance of the stay is payable according to the terms agreed upon during reservation.

6. Cancellation Conditions

Any cancellation must be communicated in writing (email accepted).

Cancellation by the Client

  • In the event of a cancellation made at least 7 days before the scheduled arrival date, the deposit may be refunded or postponed by agreement between the parties.
  • In the event of a cancellation within 72 hours preceding the arrival day, the total amount of the reservation will be due.
  • In the event of an early departure, the total amount of the reserved stay remains due.

Cancellation by the Establishment

In the event of force majeure or exceptional impossibility to ensure the reserved stay, the establishment undertakes to refund the sums paid, and no further compensation may be claimed.

7. No-show (failure to arrive without notice)

In the event of a no-show by the client on the scheduled arrival date, the total amount of the reservation will be due and demandable.

8. Arrival and Departure Times

  • Check-in: from 5:00 PM to 10:00 PM
  • Check-out: by 11:00 AM at the latest

Any special request must be made in advance and remains subject to acceptance.

9. Children, Pets, and Smoking

Children

  • Children under 4 years old stay free of charge.
  • From 4 years old and above, the adult rate applies.

Pets

Pets are not allowed within the establishment.

Smoking

Smoking is strictly prohibited throughout the establishment.

Failure to comply with this rule may result in cleaning or restoration fees.

10. Responsibilities and Damages

Tenant's Responsibility

The client is required to respect the premises and the equipment provided throughout the duration of the stay.

The tenant is responsible for:

  • damage,
  • harm,
  • losses,
  • or deterioration caused to the premises, equipment, furniture, or exterior of the establishment.
  • the supervision and general behavior of children, particularly around the swimming pool.

It is recommended that the client be covered by a civil liability insurance policy including a holiday extension guarantee.

Any damage found may be subject to additional billing.

The use of the swimming pool is under the sole and exclusive responsibility of the parents.

Owner's Responsibility

The owner undertakes to provide accommodation that conforms to the reservation, clean, secure, and in good working order.

They will ensure the peaceful enjoyment of the premises during the stay.

Thefts and Personal Items

The client's personal effects remain under their sole responsibility.

The establishment cannot be held responsible for:

  • losses,
  • thefts,
  • forgotten items,
  • or damage to personal items occurring during the stay.

Limitation of Liability

The establishment's liability cannot be engaged in the event of:

  • force majeure,
  • a breakdown beyond its control,
  • inappropriate use of the equipment by the client,
  • or unpredictable external events.

11. Force Majeure

Any external, unpredictable, and independent event that totally or partially prevents the execution of the stay is considered a case of force majeure, notably:

  • natural disasters,
  • fires,
  • pandemics,
  • widespread utility outages,
  • administrative decisions,
  • labor disputes,
  • or any exceptional event.

Neither party can be held responsible for a failure resulting from a case of force majeure.

12. Protection of Personal Data

Personal data collected during reservation are used solely within the framework of:

  • reservation management,
  • billing,
  • and legal administrative obligations.

The data are neither resold nor transmitted to third parties for commercial purposes.

In accordance with the applicable regulations, the client has a right of access, rectification, and deletion of their personal data upon simple request.

13. Right of Withdrawal

In accordance with Article VI.53 of the Belgian Code of Economic Law, accommodation services provided on a specific date or during a specific period are not subject to the 14-day right of withdrawal applicable to distance sales.

14. Disputes and Jurisdiction

The present General Terms and Conditions of Sale are subject to Belgian law.

In the event of a dispute and failing an amicable resolution, the competent courts of the judicial district of Liège shall have exclusive jurisdiction.